New Water Connection
Dear esteemed customers, We would like to inform you the process of applying for new water connection.
The documents required include;
- Ownership document i.e Title deed, allotment letter, sale agreement
- Copy of national identification card (ID)
- Copy of KRA Pin
- Kindly submit the above documents at our customer service
|
Connection Type |
Approved (Kshs.) |
|
Water Deposit |
|
|
Category of consumer |
|
|
Domestic |
2,500 |
|
Retail shops less than 10m3 |
3,000 |
|
Retail shops more than 10m3 |
3,500 |
|
Bar and restaurants less than 15 m3 |
4,000 |
|
Bar and restaurants more than 15 m3 |
6,000 |
|
Hotel class “A” and “B” less than 150 m3 |
12,000 |
|
Hotel class “A” and “B” more than 150 m3 |
15,000 |
|
Hotel class “C” and ‘D’ less than 150 m3 |
18,000 |
|
Hotel class “C” and ‘D’ more than 150 m3 |
20,000 |
|
Hospitals and Health centers more than 150 m3 |
20,000 |
|
Hospitals and Health centers less than 150 m3 |
12,000 |
|
Schools and other institutions more than 200 m3 |
20,000 |
|
Schools and other institutions less than 200 m3 |
10,000 |
|
Minor construction sites of more than 200 m3 |
15,000 |
|
Major construction sites more than 300 m3 |
50,000 |
|
Light industries less than 200 m3 |
30,000 |
|
Medium industries between 200 m3 and 300 m3 |
50,000 |
|
Heavy industries of more than 300 m3 |
100,000 |
|
Multi-Dwelling Units (MDUs) |
10,000 |
|
Water Kiosks |
5,000 |
|
Customers with only sewer connection are to be charged a deposit equivalent to a water connection |
|
|
Other Charges |
|
|
Service |
|
|
New water connection fee – Connection size: ½ inch to 1 inch |
2,500 |
|
New water connection fee – Connection size: 1.5 inches to 3 inches |
7,500 |
|
New water connection fee – Connection size above 3inches |
15,000 |
|
Water Reconnection fee – at meter point |
1,000 |
|
Water Reconnection fee – at mains |
5,000 and double deposit |
|
Tanker – 8000 and 16,000 litres |
2,500 and 5,000 respectively per tanker within the WSP’s Service area for all consumers |
|
Sale of water Per M3 at bowsing point (own tanker) |
KSh. 110 |
|
Replacement of stolen or damaged meters |
100% of the market cost of the meter |
|
Meter testing on request |
500 |
|
Sewer Connection- Residential/ Domestic |
5,000 |
|
Sewer Connection- Commercial, Government, Schools, Universities and Colleges |
7,500 |
|
Sewer Connection- Industrial |
15,000 |
|
Private sewer unblocking |
2,500 |
|
Leak detection services |
1,000 |
|
Sewer Reconnection fee |
15,000 |
|
Statement of account fees |
200 |
|
For cutting off the supply at the request of the consumer |
200 |
|
For turning on the supply otherwise than in respect of a first connection |
200 |
|
Exhauster Services (Company Exhauster) |
5,000 for other customers and 4,000 for informal settlements |
|
Private Exhausters (Dumping into the company’s sewer system) |
15,000 per Truck per month |
|
Penalties |
|
|
Illegal water connection, -Commercial, Industry, Construction (Fraud) |
100,000 plus estimated consumption during the period of illegality |
|
Illegal water connection, – Domestic (Fraud) |
30,000 plus estimated consumption during the period of the illegality |
|
Overcharging (fraud) at water kiosk |
15,000 |
|
Illegal sewer connection- Commercial, Industry, Construction |
100,000 |
|
Illegal sewer connection- Domestic, Government, Schools, Universities & Colleges |
30,000 |
|
Self-reconnection after cut-off for non-payment |
5,000 and billing to be backdated from the date of cut-off |
|
Surcharge for tampering with meters (this to include meter removal, reversing of meter etc) |
5,000 |
|
Surcharge for direct suction of water from the supply line using a pump |
10,000 |
For any enquires, kindly contact our customer services on: +254743944896 OR 0202022651
